xt3 Privacy Policy
This Privacy Policy explains how xt3 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. Please read this document carefully before using our services.
Information We Collect
To provide a fully functional and secure service, xt3 collects several categories of information from users. The following outlines the types of information collected:
Account Information
During registration, we collect your username, email address, phone number, date of birth, and an encrypted password. This information is required to create and manage your account securely.
Device & Browser Information
We automatically record your IP address, device type, operating system, browser type, screen resolution, and other technical data needed to ensure the platform runs optimally on your device.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information required by payment providers such as FPX and e-wallets. xt3 does not directly store bank card numbers or full bank account details — this sensitive information is handled by separate licensed payment providers.
Usage Data
We record platform activity logs including logins, betting history, game categories accessed, and session duration. This data is used to enhance user experience and detect any unusual activity.
How Your Information Is Used
All information collected by xt3 is used for legitimate and transparent purposes. We do not use user data beyond the scope outlined below:
- Account management — verifying identity, processing logins, and maintaining account security.
- Transaction processing — facilitating deposits and withdrawals in RM via supported payment methods.
- Customer support — enabling our team to assist you with any enquiries or technical issues.
- Platform improvements — analysing usage patterns in aggregate (not individually) to improve user experience and technical performance.
- Legal compliance — meeting identity verification, fraud prevention, and relevant regulatory compliance requirements.
- Essential communications — sending account-related notifications, security updates, and transaction information. xt3 will not send marketing communications without your consent.
Cookies & Session Tracking
The xt3 platform uses cookies and similar session tracking technologies to ensure a smooth and secure user experience. The following are the types of cookies we use:
Necessary Cookies
These cookies are essential for core platform functions such as maintaining login sessions, authenticating transactions, and preventing unauthorised access. Without them, the platform cannot function properly.
Performance Cookies
These cookies help us understand how users interact with the platform — which pages are visited most frequently, where users spend more time, and technical error reports. All data is collected in aggregate and does not identify individual users.
You can manage cookies through your browser settings. However, disabling essential cookies may affect platform functionality.
Data Storage, Security & Sharing
Storage & Security
All xt3 user data is stored on servers protected with industry-standard SSL encryption. Access to the user database is restricted to authorised personnel only and is subject to strict verification procedures. We conduct regular security audits to ensure our data protection practices remain current with industry best standards.
Data retention periods depend on operational needs and legal compliance requirements. Inactive account data may be deleted after a set period, subject to applicable record-keeping obligations.
Third-Party Sharing
Xt3 does not sell, rent, or share users' personal information with third parties for marketing purposes. User information is only shared in the following limited circumstances:
- Licensed payment provider — information required to process transactions in RM is shared with approved payment providers and is subject to strict confidentiality agreements.
- Legal requirements — xt3 may be required to disclose user information if mandated by a court order or competent authority.
- Fraud prevention — in certain cases involving fraud or criminal activity, relevant information may be shared with the appropriate authorities.
Your Rights as a User
As an xt3 platform user, you have the following rights regarding your personal data:
You may request a copy of the personal information we hold about you. This request can be submitted via the customer support email.
If your account information is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly from your account settings.
You may request account closure and deletion of your personal data, subject to applicable legal record-keeping requirements.
To exercise any of the above rights, contact the xt3 support team via email: [email protected]. We will process your request within a reasonable timeframe, typically within 14 business days.
Policy Changes & How to Contact Us
Privacy Policy Updates
Xt3 reserves the right to update this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements. The latest effective date will be stated at the top of this document. Users are encouraged to review this page periodically.
For significant changes that affect how we use your information, we will endeavour to provide notification via your registered email or through a prominent notice within the platform before the changes take effect.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how xt3 handles your personal data, please reach our team via:
- Support email: [email protected]
- Live chat: available in-platform after logging in
This Privacy Policy is effective as of 1 January 2026. Any privacy-related enquiries will be responded to within 14 business days.